Interview with Kamran Abbasi, Head of
Aftermarket Service & Support at Cummins Energy Solutions Nigeria Ltd., the
official Cummins gas product distributor in Nigeria
1. Tell us a little
about yourself Kamran?
I started my career
with Cummins in South Asia as an Engineer in 2001, rising up to Country Service
Manger. I then joined Cummins West Africa in 2010 to develop the gas generator
aftermarket business and provide technical support to customers operating on
gas.
In 2012 I was part of
the founding team of Cummins Energy Solutions Nigeria, the exclusive Cummins
gas product distributor in country, to Head up Aftermarket, with the sole goal
of establishing a world class service department.
2.
How
long have you worked with Cummins – what do you enjoy most about your job?
I’ve worked with
Cummins for over fifteen years today – it feels like home.
I’m passionate about
new learning opportunities, technological inventions and making use of small
things wherever possible – hence servicing generators is a perfect job!
Our team at Cummins is
also very diverse – we have a good blend of Nigerians, South Africans, Asians, Filipinos,
British and Italians, making the workplace an interesting environment.
Working with different
nationalities, you also become versatile in understanding people’s approach and
way of thinking – which is also a very important success factor.
3.
Why is
aftermarket so important in Nigeria?
Aftermarket and service
support is important in every country, and nearly every industrial product for
that matter. Generators are complex machines that require specialist
maintenance.
Conducting
regular and preventive service of the generators not only ensures constant
availability of power, but also yields the best asset life. We have 14 year old Cummins gas generators
operating well in Nigeria due to good maintenance.
After sales support is particularly important in Nigeria because of counterfeit parts, inappropriate service standards and lack of proper diagnostic tools to maintain & service the genset. As an Original Equipment Manufacturer (OEM), we receive much training from Cummins Inc. and follow the manufacturer’s guidelines and best practice.
4.
What
are the main challenges you face in servicing gas generators in Nigeria?
Sometimes time accessibility at
site can be an issue due to bad roads and heavy traffic, although by enlarge we
don’t face too many problems. We have the largest gas after sales service team
in country and good parts inventory so that we can quickly respond to issues. We
are the official Cummins Africa gas product trainer and hold workshops at our
Mushin warehouse.
5.
What
distinguishes Cummins gas generators in the market?
Cummins gas
engines are particularly suited to ‘island mode’ applications (off grid) as
they can handle load spikes better than other generators. So in a market like
Nigeria where most power is de-centralized, whereby homes and factories have
their own power generating equipment, Cummins gensets are well suited to these
types of applications. Here are the main benefits:
·
Trusty
machines for island mode (off gird)
·
Load
carrying capability
·
Quick
recovery after heavy load spike
·
High
electrical efficiency (up to 44%)
·
Long
lasting (gas sets operating for over 14 years)
·
Low
deration
·
Low
methane numbers required for operation
·
Higher
maintenance intervals
6.
How
many gas generators have Cummins installed in Nigeria?
Cummins has the largest fleet of gas generators in Nigeria
and was the pioneer in developing the gas to power market for industrial
customers. There are over 200 Cummins gas generators installed across Nigeria,
with over 260,000KW (i.e. 260 MW) generating capacity.
7.
In
your opinion, which is the best Cummins gas generator in Nigeria?
QSK 60 (1160 KW) – it is the most installed
gas generator in Nigeria (over 90 installations).
The QSK60 meets the two core criteria
clients seek – reliability through continuous power availability and high
efficiency, which reduces operational cost.
The QSV 91 (2000 KW) is also a great
engine, particularly strong in heavy industrial applications such as steel and
plastics.
8.
What
type of services do you offer?
·
Gas Generators (40 KW to 2000 KW)
·
Technical & field service support
·
Annual Maintenance Contracts for servicing of
generators
·
Life Cycle Operations and maintenance contracts
·
Installation & Commissioning services
·
Genuine spare parts
·
Training (overseas & local)
·
Warranty coverage
·
Energy saving initiatives for factories such as
waste heat recovery systems
·
Compressed Natural Gas (via Powergas)
We also offer a
fully outsourced power service (IPP) through sister organisation Cummins Power
Generation Nigeria, whereby we invest in the power plant and supply electricity
to large industries and residential estates.
9.
Which
are the best performing sites that your team manages?
Our plant availability across sites that we
fully manage averages over 99% for the full year – this is the best of any gas
IPP in Nigeria.
A 14 MW power plant we service and operate in
Lagos has been down for less than one minute since commissioned 3 years ago –
it operates on fully synchronised Cummins gas and diesel generators.
10.What are the main benefits of operating on
natural gas compared to diesel?
·
Continuous running machines –built for 24x7
power, not standby
·
Low operating cost – long service intervals
·
Low operating cost – price of natural gas is nearly
one third of diesel
·
No fuel storage problem
·
No fuel pilferage
·
Environment friendly
·
Reduced emissions as compared to diesel engines
I strongly believe gas is the future for power generation in Nigeria – it is clean, cost effective, reliable and domestically sourced – hence boosts the local Nigerian economy.
11.Where is Cummins looking to invest to
improve its service capability in Nigeria?
Cummins is regularly investing in Research & Development – in fact we invested
over $735 Million in 2015 in R&D globally. This translates to
improvements in generator performance, engine efficiency and durability – and hence even
stronger service standards.
On a local Nigeria level, we have
four key focus areas to improve service:
1.
Continue to invest in training our operators and
engineers on the ground.
2.
Introduce remote monitoring technology at more
sites – here we monitor plant performance remotely – enabling Cummins to
identify any potential upcoming breakdowns as well areas for efficiency
improvement. Big data is very powerful.
3.
Expand our offering beyond the Generator room to
energy saving initiatives within customer premises. For example, we pioneered waste
heat recovery systems (combined heat and power) in Nigeria, whereby the waste
heat from the engine is used to generate additional electricity or for internal
process such as steam or cooling.
4.
Develop an extensive service network across West
Africa. Cummins has a good presence across Nigeria and we are now providing gas
generators and service support in Benin Republic, Togo & Ghana.
